Remarkable. Creative. Successful. Upmarket businesses push the envelope -- does yours?
In this week’s Tales from the Call Center, Nicole Nagy asks the increasingly desperate questions that occupy the minds of many customer service employees. Not the least of which is this: What happens when you have to pay the rent somehow but your job makes you sick to your stomach?
You can’t consume unhealthy television shows without becoming mentally unhealthy. You can’t avoid learning and expect to make good decisions. You can’t read only one side of an argument and not become hateful toward the other side.
We can learn about the paths to proficiency by recalling how we’ve mastered things like driving a car, playing a sport, or taking up a new hobby. Today, as I was finishing my yoga class, I realized how experiences on my yoga mat mirror those in my life and taught me about moving from disaster to master.
You’re smart. In fact, you’re smarter than average. Friends (and sometimes strangers) turn to you for advice. Everybody says you’re as good or better than others in your field who are have more clients, charge more for their work, and get more attention…
When you approach a prospect half-heartedly, or when you’re tired, or not on your “A” game, you re-enforce mediocrity and erode excellence.
We experience it every single day of our lives: even though we know what’s good for us, day after day we do what’s fun, what’s easy, instead of what’s healthy and rational and good for our future self. Do you ever stop to wonder why?
Why Joel Canfield picked up the bass guitar — and the why behind your business — are very similar, very important questions. Let’s start at the root…
Playing off our inherent need and ability to find patterns, our brains are wired to see what we expect to see—even if that’s the answer to a question, an answer we don’t know yet. We’re good at finding similarities. Too good, sometimes. Prime yourself to see differences.
