What if instead of training me to know a little about everything I was trained to know everything about something? What if instead of just telling the caller what they did was wrong, I could tell them what would be right? If I were trained to take just ONE kind of phone call instead of being prepared to face ANYTHING, I think the system would work better.
Multi-Tasking Does Not Work (and Why)
August 6, 2012 By 2 Comments