Remarkable. Creative. Successful. Upmarket businesses push the envelope -- does yours?
Working in a call center, call volume is the be-all and end-all, despite the nods higher-ups make to quality and customer satisfaction. What matters most is how many calls I answer… not how many people I assist or educate or, God forbid, improve the days of during those calls.
“Working in a call center, it’s hard to relax. The next call could literally be anything. One small victory overshadowed by the complexity of a new problem I may not be able to solve, and the bad calls leave deeper and longer-lasting emotional imprints on minds and souls. Do we cling to small victories because the alternative is to sink into despair?”
Valuable communication occurs when informational value is also high.
