When People Destroy What You’ve Built


In everything that you do there are people whose sole purpose is to destroy. Even in the midst of suffering. Perhaps especially in the midst of suffering. So if you’re an entrepreneur launching an idea, prepare to see the kid who throws stones.

The High Value of Not Working


If we’re going to harp on the subject of increased freedom and creativity in the workplace, perhaps we ought to talk about increased *internal* freedom and creativity as well. Do you feel guilty when you stop working?

Emoticon Blues (More Tales from the Call Center)

Photo by Ben Ward

“Working in a call center, it’s hard to relax. The next call could literally be anything. One small victory overshadowed by the complexity of a new problem I may not be able to solve, and the bad calls leave deeper and longer-lasting emotional imprints on minds and souls. Do we cling to small victories because the alternative is to sink into despair?”

The Shero’s School for Revolutionaries

Jennifer Louden

“When I think about the result I’m hoping for, my ‘heart in throat’ hope, it’s that women (and men!) start taking action on what calls to them — that they don’t judge or turn away or say “Who am I?” When we turn away in fear and resignation, we all lose.”

Tales from the Call Center: Just another day in the office…


Tales from the Call Center: “I’m supposed to be the antidote to the automated telephone system, but it doesn’t always feel that way. Couldn’t I help people more effectively if we could just interact like human beings? Productivity and efficiency are buzzwords in the business world, but is it working?”

Kevin Spacey on Netflix & the traditional TV industry

Photo by Clara Molden, found here: http://www.telegraph.co.uk/culture/film/10261691/Kevin-Spacey-release-films-online-to-beat-piracy.html

Kevin Spacey in his GEITF 2013 keynote: “Give people what they want… when they want it… in the form they want it in… at a reasonable price… and they’ll more likely pay for it rather than steal it.” New news? Unlikely!

Can a Great Image Be Bad for Business?

Electrical Chaos

Making a powerful connection with your just-right clients requires a peeling back similar to connecting insulated wiring. For real connection to happen—for the juice to flow—you have to peel back some of your carefully crafted professional image.

The Power of Connection: What If It Doesn’t Work Out? (Part 6)

The Power of Connection (Part 6)

Relationships are tricky. They can bring out the very best and very worst aspects of our personalities; they challenge us to be true to ourselves and to have the difficult conversations. We have to show up—and that isn’t always easy.

The Power of Connection: Potent Partnerships (Part 5)

The Power of Connection (Part 5)

While some partnerships work out beautifully, a fair number end before they even start and more than a few are unmitigated disasters. If you’ve been in business for any length of time, chances are you’ve experienced each of these outcomes. The key is to learn from the unmitigated disasters, allow those that end before they begin to go gracefully and enjoy every moment of the ones that work out beautifully!

The Power of Connection: Creating a Mastermind Group (Part 4)

The Power of Connection (Part 4)

You are the average of the five people you spend the most time with. Is that thought energizing or terrifying?