In everything that you do there are people whose sole purpose is to destroy. Even in the midst of suffering. Perhaps especially in the midst of suffering. So if you’re an entrepreneur launching an idea, prepare to see the kid who throws stones.
The High Value of Not Working
Emoticon Blues (More Tales from the Call Center)
“Working in a call center, it’s hard to relax. The next call could literally be anything. One small victory overshadowed by the complexity of a new problem I may not be able to solve, and the bad calls leave deeper and longer-lasting emotional imprints on minds and souls. Do we cling to small victories because the alternative is to sink into despair?”
Tales from the Call Center: Just another day in the office…
Tales from the Call Center: “I’m supposed to be the antidote to the automated telephone system, but it doesn’t always feel that way. Couldn’t I help people more effectively if we could just interact like human beings? Productivity and efficiency are buzzwords in the business world, but is it working?”
Kevin Spacey on Netflix & the traditional TV industry
Can a Great Image Be Bad for Business?
The Power of Connection: What If It Doesn’t Work Out? (Part 6)
The Power of Connection: Potent Partnerships (Part 5)
While some partnerships work out beautifully, a fair number end before they even start and more than a few are unmitigated disasters. If you’ve been in business for any length of time, chances are you’ve experienced each of these outcomes. The key is to learn from the unmitigated disasters, allow those that end before they begin to go gracefully and enjoy every moment of the ones that work out beautifully!