Working in a call center, call volume is the be-all and end-all, despite the nods higher-ups make to quality and customer satisfaction. What matters most is how many calls I answer… not how many people I assist or educate or, God forbid, improve the days of during those calls.
8 Ways to Map Out Your Business’s Strategic Goals
13 Ideas to Make Classrooms More Entrepreneurial
Why Buying Another Clock Won't Get You There On Time
How to Save Money on Small Business Legal Fees
Symphonies of Talent
Twentieth century talent strategies and mindsets will ensure everyone is playing only what is written on the page… but you will be missing the great symphony of possibilities and sealing your organization’s fate in mediocrity — and perhaps extinction. Twenty-first century strategies recognize the individual, promote and reward creative thinking and embrace the process of learning.
Why Banks are Bad for New Entrepreneurs
Why would a new venture want to avoid banks? After all, won’t you need a bank to secure much needed credit lines and other forms of funding? Does not conventional wisdom say your banker should be one of your closest advisors along with your attorney and your accountant? Let’s add this to the growing list of entrepreneurial myths.